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Terms & Conditions Apply

  • Cancellations/No Shows: 24 hour notice of cancellation is required to avoid a charge of 50% of treatment cost. Failure to give 24 hours’ notice or not showing up for up to 3 appointments, will require a 50% deposit of treatment cost before we can re-book.
  • Late Arrivals: If you run late for your appointment, we will always try to give you the best treatment possible in the time remaining. However we do ask you to respect that full treatment cost will apply.

  • Loyalty card exclusions: Medical or Aesthetic treatments excluded. Points are non-transferable and can only be used by Loyalty card holder in one session, once minimum of 500 points are accumulated. Each denomination in multiples of 500 will attract a set treatment from our SPA/Beauty Menu.

  • Patch Tests: Certain treatments require a patch test prior to treatment. Some patch tests are only valid for a certain period, after which another patch test will be required. Some Consultations & patch tests, such as SKIN & LASER/IPL Consultations, attract a fee which can only be redeemed against Advanced/Aesthetic Skin treatments and LASER/IPL treatments.

  • Some treatments include 5-10 min consultation time.